Last Updated: July 11, 2026

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At Avenlory, customer satisfaction is our priority. If you experience any issues with your order, we are committed to finding a fair solution.

Please read our Refund Policy carefully before making a purchase.

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Eligibility for Refunds

You may be eligible for a refund or replacement if:

• Your order arrives damaged.

• You receive the wrong item.

• Your product is defective upon arrival.

• Your order is lost during transit.

• Your order never arrives within the maximum estimated delivery timeframe.

To request a refund, you must contact us within 14 days after delivery.

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Non-Refundable Items

Refunds will not be issued for:

• Buyer's remorse or change of mind.

• Incorrect shipping address provided by the customer.

• Orders delayed due to customs clearance.

• Delays caused by the shipping carrier.

• Products damaged through misuse or normal wear and tear.

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Return Policy

Due to the nature of our dropshipping business, customers are generally not required to return products unless specifically requested by our support team.

If a return is required, we will provide detailed return instructions.

Unauthorized returns will not be accepted.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us process your request quickly, please provide:

• Your order number.

• Clear photos of the product.

• Photos of the packaging.

• A brief description of the issue.

Once approved, we will offer either:

• A replacement product, or

• A full or partial refund, depending on the situation.

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Lost Packages

If your package is confirmed lost by the shipping carrier, we will offer a replacement or a full refund.

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Refund Processing

Once your refund request has been approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

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Order Cancellations

Orders may only be canceled before they have been processed by our fulfillment partners.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled.

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Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support before opening a payment dispute or chargeback.

Our team will work with you to resolve your issue as quickly as possible.

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Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Avenlory

Email: support@avenlory.com

Website: www.avenlory.com